Iknasoft is a leading IT service provider in UAE to offers managed IT support and solutions in Dubai including server management, network security and more. Most companies these days rely extensively on technology like never before. They have various business locations across the country or the globe. Hiring employees for each office with experienced IT professionals would be challenging. Regardless of where your headquarters is located and needs frequent support, or whether you open or close office locations elsewhere, Iknasoft will always help your business reach its utmost potential and resolve the issues related to technology.

Information Technology is not the sole responsibility of tech-based organizations anymore. The constantly connected reality of a modern business has made IT an essential element, without which most companies get stuck! Unfortunately, IT monitoring and maintenance have not matched with IT dependence, IT failures could occur without a warning, and when they do so, companies are left struggling to detect the root causes, repair critical technologies, and resolve certain complications. Moreover, the evolving risks of cyber-attacks and security violations and the IT insecurity of modern businesses have become more evident.To communicate these threats and improve business and operational flexibility, organizations on IT support.

IT Support & Services in UAE

IT Support & Services in UAE are expert technical solutions for businesses, providing hassle-free maintenance and troubleshooting for smooth operations.

To simply define this, IT support involves assisting employees and the wider organization with technology-related issues. The main objective is to give solutions to problems that they face. In a business environment, IT support also includes setup, installing, and configuring the equipment, and beyond.

IT Support is a set of various services and resources to help users troubleshoot and resolve issues with their computer systems, software, and other technology-related issues. IT support services could be provided by in-house staff, while others are provided by external companies or consultants.

IT Infrastructure Solutions

Need for IT Support in Dubai

IT Support in Dubai is essential for businesses to ensure smooth operations and overcome technical challenges in their digital infrastructure.

Handling an in-house IT department in Dubai is expensive, there are very few qualified applicants for the open positions. 73% of IT leaders stated that they struggled to recruit in the given space, while turnover remained higher. Such instability in recruitment and sustaining makes external IT support a more feasible option for most organizations.

Our professional IT Consulting team in Dubai helps your business store and manage important data. The IT team plays a vital role in ensuring that the data is stored in a secure environment and is easily accessible.

Although you may have a basic knowledge of detecting and preventing a series of malware, it is highly recommended to consult an IT support team. They help you to protect your IT infrastructure against digital threats, which is quite essential in a world of increasing cyber crimes.

Storing and managing data: Our IT technicians play a vital role in ensuring that the data is stored in a secure environment and is easily accessible.

Protection against cyber-attacks or hackers: Our IT Experts help you to protect your IT infrastructure against digital threats, which is quite essential in a world of increasing cyber crimes.

Effectively solving tricky issues: You may have expertise in working on computer systems, yet not know how to deal with situations where something goes wrong! We got you!

Uninterrupted communication: The IT support team helps to configure your systems and technologies to ensure uninterrupted communication networks

Benefits of IT Support in UAE

Discover the benefits of IT Support in UAE - expert assistance, innovative solutions, and improved productivity, all tailored to your business needs. The advantages of IT support are as widely spread as the responsibilities related to it. Enhancing technical efficiency and reliability, and minimizing the mean time of recovery, IT Support in UAE by Iknasoft enhances every aspect of the business.

These are the advantages of IT:

Improved ROI (Return on Investment) and minimized spend

Enhanced cybersecurity

Employees are fascinated

Enhanced IT flexibility

Lesser worrying more managing

Optimized efficiency and productivity

Personalized services


IT Consultants in UAE

Computer network support requires multiple specialties. For example, technical support specialists analyze, determine, and troubleshoot network issues. The IT technicians in Dubai have a crucial role in maintaining the network and making a copy of digital assets.

Iknasoft IT Consultants in UAE provide technical assistance to non-IT users, by answering their phone calls, email, and chat-based requests for help. You would also require professional cybersecurity support specialists, who utilize their expertise to ensure your network, applications, and the security of data, and also help stay compliant with security standards.

Following tasks are performed by IT support technicians:

  • Asking questions to analyze a problem
  • Suggesting steps for problem-solving
  • Training users about how the new technology works
  • Installing and configuring network components
  • Monitoring and maintaining computer systems and networks
  • Troubleshooting system and network problems
  • Supporting application when required
  • Adding users to a system and providing authorization
  • Managing open customer requests
  • Establishing working relationships with end-users

IT Troubleshooting in Dubai

 Identify the problem

Reaching the last level of a computer issue could make us feel like solving 20 questions, hence we must ask the right questions in the first instance to identify the root problem quickly.

 Recreate the problem

As we have gathered the basic information, we can now approach the problem. Reproducing an issue helps to verify that we can re-develop the same error reported by the user.

IT Infrastructure
  Gather details, remove variables

In various instances, a general issue, e.g., the internet is down, is something specific, such as a particular website being offline. Here, we ask questions and get more info from sources.

  Attempt to solve based on findings

The evidence of having gathered the relevant information has shown potential root causes and helped us fix the issue. At this point, focused experimentation is the key.


Best IT Consulting Company in UAE

Iknasoft is a Leading IT Firm in Dubai, UAE With a professional IT Consultant team to offer comprehensive IT support and services in UAE. You can assure yourself that all your problems are solved with effective IT solutions. You can always approach our knowledgeable, experienced, and expert IT support professionals for any issue with your computer or software.

Regardless of the type of industry, we at Iknasoft UAE provide the most adaptable IT support and quality services customized as per client requirements.

Need IT support and services in UAE? Contact Iknasoft!



  • What types of IT support services do you provide in Dubai?

    We provide a comprehensive range of IT solutions in UAE, such as user training and assistance, network troubleshooting, hardware and software installation, data backup and recovery, cybersecurity solutions, cloud computing support, and data backup and recovery.

  • How quickly are you able to resolve IT problems?

    In order to reduce downtime, we prioritize serious concerns and respond quickly. We work hard to offer effective fixes for technical issues, ensuring the proper running of your IT systems.

  • How skilled is your Dubai IT support staff?

    Our IT support staff is made up of highly qualified individuals with substantial IT management experience. They are capable of handling a variety of technical problems and offering workable solutions to keep your IT infrastructure operating efficiently.

  • How can we begin using your IT support services in UAE?

    It's simple to begin using our IT support services in UAE. To discuss your unique requirements and IT support needs, just get in touch with us. To give you the greatest IT support options, our experts will walk you through the process and design a custom plan.

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